[Experience Action Podcast] Balancing Humans and AI in CX Are you ready to uncover the secret to balancing human touch with the scalability of Artificial Intelligence (AI) in Customer Experience (CX)?
[Experience Action Podcast] CX Pulse Check – November 2023 Ready to decode the new age of customer experience? Join Jeannie and her insightful guest Nate Brown, co-founder of CX Accelerator, as they decode the latest customer experience trends in the face of evolving consumer behavior.
[Experience Action Podcast] Your CX Library Is your bookshelf begging for some enlightening CX literature? Ready for some compelling reads that will amp up your customer experience game?
[Experience Action Podcast] Getting Part-Time Employees to Embrace CX Are your part-time employees delivering the customer experience you want? They can be! Get actionable strategies to help your part-time workforce understand the importance of a top-notch customer experience.
The Psychology Behind Customer Retention and Loyalty The most successful companies prioritize customer retention and loyalty alongside acquisition. Studies show it can cost 5 to 25 times more to acquire a new customer than retain one.
[Experience Action Podcast] CX Pulse Check – October 2023 What is going on right now in Customer Experience (CX)? This CX Pulse Check is your ticket to understanding the customer experience economy today, so you can plan for future success!
How to Gain Leadership Buy-In for Customer Experience: A Guide for CX Change Agents Convincing executive leadership to prioritize and invest in CX initiatives can be a challenge. And yet, leadership buy-in is a critical part of customer experience success.
[Experience Action Podcast] CX Pulse Check What is going on right now in Customer Experience (CX)? This CX Pulse Check is your ticket to understanding the customer experience economy today, so you can plan for future success!
[Experience Action Podcast] Prioritizing with a CX Charter ❔”How does the CX Charter address potential conflicts or challenges? And, does it provide guidelines for resolution that prioritizes the customer’s experience?”❔
We Want To Be Customer-Centric: Now What!? HOW exactly does a standard organization, built on the gospel of sales and customer acquisition, become customer-centric? Here’s your training guide.
