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[Experience Action Podcast] What’s a Service Code and How Do We Use It?

❔”I’ve heard you talk about a Service Code as a tool for front-line customer service…what is it and how would I use one?”❔

A Service Code defines what good customer service means in your organization for those front-line workers, from cashiers to contact center agents to those going out on house calls. It connects training manuals and protocols to our CX goals and outlines how we want our customers to feel. Instead of relying on “just be nice to the customer,” a service code allows you to get intentional. CX leaders need to start sharing the standards, expectations, and language around your customer experience.

In this episode, Jeannie Walters talks about how a Service Code can help create meaningful experiences that consistently deliver for your customers and your organization. She shares real-life examples and outlines steps to develop and use your own universal Service Code.

Resources Mentioned:
CX Mission Statement Workbook
Article: How a Service Code Empowers Employees to Deliver Exceptional Experiences
Experience Investigators Learning Center

Want to ask a question about this episode – or another CX issue? Leave Jeannie a voicemail at askjeannie.vip – and remember to follow her on LinkedIn!

Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers™? Let’s talk!

About Jeannie Walters, CCXP, CSP

Jeannie Walters CCXP CSP small square photoJeannie is an award-winning customer experience expert, international keynote speaker, and sought-after business coach who is trailblazing the movement from “Reactive Customer Service” to “Proactive Customer and Employee Experience.” More than 500,000 people have learned from her CX courses on LinkedIn Learning, and her insights have been featured in Forbes, The Chicago Tribune, The Wall Street Journal and NPR

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