Blog & Resources

mobile

Mobile Innovation Is Not About Your Phone!

What if the future of mobile has nothing to do with the phone in your hand? While "Mobile First" has been the mantra for at least the last few years for most smart companies, it's really only taking off now. ...

5 Reasons your Website Users are SO Frustrated

I'd hope by this point anyone reading this blog understands that my passion for customer experience is a holistic one. I don't believe one aspect or theory or channel is the "right" way. I believe it takes a measured, consistent ...

What do Trends from SXSW 2016 Mean for Customer Experience?

It was my 7th? 8th? year attending the South By Southwest Interactive Festival in Austin, Texas, and yet again, it didn't disappoint. The old-timers will lament the days of easy navigation and fewer crowds, and I'm certainly one of them. ...

Our Top 15 Customer Experience Posts of 2015

What a year! We've had an exciting year at 360Connext, and we've learned a lot. I hope you've had a chance to learn along with us! In case you're just hearing about us, or you haven't subscribed for updates, we've ...

5 Mobile Personalization Tweaks to Keep Customers On Track

We're moving into an age that is becoming more and more mobile. Every conference speaker I've seen for the past several years has discussed the importance of designing customer experiences around our obsession with mobile devices. Who doesn't want to ...

User Experience and Customer Experience: What's the Difference?

All of our customers are users... That may be true, but is there another way to look at the experience? Our Chief Customer Experience Investigator™ Jeannie Walters was part of a panel discussion with a brilliant group of enlightened leaders at the ...

5 Top Challenges CX Pros are Tackling Today

I'm lucky to have some conversations with smart people all across my industry. Thanks to a gathering of some Chicago Customer Experience Professional Association members and guests recently, my brain swirled with what could be next for customer experience. I ...

Digital Moments of Truth: Are You Mapping the Micro?

How do you know if your customer experience is working? REALLY working? Analytics and data tell you part of the story. If the numbers go up, then you can believe things are working, right? And if the numbers tell you ...

Closing the Customer Experience Gap With Mobile

I recently had the opportunity to attend San Diego’s Next Generation Customer Experience conference and present a session on the role of mobile in closing the gap in customer experience. The conference attracted some of the biggest names in customer ...

Tapping Into Real-Time Customer Input

Have you ever struggled with how you can listen better to your customers? What if you have lots of them? What if they love your product enough to be passionate about sharing feedback? It can be a challenge to not only ...

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