Blog & Resources

Customer Service

CX 101 – What Every Person in Your Organization Needs to Understand

Customer experience is a big topic. How do you create a customer-focused culture when those within your organization assume customer experience doesn't really apply to them? In this keynote, Jeannie explores why this is so hard, how to remove the ...

Moments That Matter

A great customer experience is made up of a multitude of small moments. Jeannie's been collecting examples of the best and the worst of these - and their ultimate outcomes - since before her TEDX talk on this subject in ...

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