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Overlooked Moments for CX Leaders [Video]
Sponsored by PayPal About Pay in 4: CA: Loans made or arranged pursuant to a CA Financing Law License. GA: Installment Lender Licensee, NMLS #910457. RI: Small Loan Lender Licensee. The customer journey is all
[Experience Action Podcast] Process Improvement VS. Customer Experience
❔”Is customer experience and process improvement the same thing?” ❔ This is a very interesting question! For starters, we need to think of it as a “yes, and” scenario. Business plans tend to focus on
The Payment Experience: YES, it’s Part of Your Customer’s Journey! [Video]
Sponsored by PayPal If your customers are interacting with your business, they are having an experience. This includes what happens before, after, and during their purchase. The payment experience is part of this… and can
[Experience Action Podcast] Defining Customer Experience
❔”How do we define what customer experience truly is?”❔
[Experience Action Podcast] 5 Questions for Customer Experience (CX) Leaders
❔”How do I evaluate how well we’ve done as far as customer experience goes?”❔
[Experience Action Podcast] How To Use a Customer Experience (CX) Mission
In this week’s episode, Jeannie talks about all things CX Mission Statement
[Experience Action Podcast] Customer Experience (CX) Training
❔ “Is customer experience training a one time process or is it ongoing?” ❔
[Experience Action Podcast] Leadership Buy In
❔”How do we get leadership or executive sponsorship for CX initiatives that we want to tackle?”❔
5 Ways to Lead Customer Experience – Even If It’s Not In Your Job Description
Who should be responsible for customer experience? It’s easy to toss around phrases like “Customer experience is everyone’s job!” But as I’ve said before, saying it’s everyone’s job is actually permission for it to be
