Jeannie Walters: Micromoments Lead to TEDx Engagement!

by Jeannie Walters

Improve Your CX Without Breaking a Sweat.

With 21 days of simple, actionable missions, our 21-Day CX Challenge can help you create fewer ruined days for your customers™... without ruining your day.


Enrollment is FREE -- Let's get started.

Experience Investigators 21-Day Customer Experience Challenge Title Card

You will receive occasional emails with valuable information. We will never sell, share, or abuse your information. For more information, view or Terms of Service & Privacy Policy.

Have you ever had a computer program scold you and you have no idea why? Have you ever been following signs that lead you nowhere at a business? These little moments help pave the way for customer loyalty.

Our own Chief Customer Experience Investigator™ Jeannie Walters tells us all about it.

Create Fewer Ruined Days™ for Your Customers

We’ve all been told, “Don’t sweat the small stuff!”

It’s sound advice for keeping your cool amidst the wide array of tiny details that can go wrong with your day. But this doesn’t give us a pass from addressing the small moments that create pain points in your customer journey.

Buried in processes or accepted as standard practices, these micro moments don’t stand out from within your organization. Instead, they snowball. They negatively impact customer relationships and the people supporting them.

How much time and resources are spent creating better experiences and providing better service? What’s still lurking behind your processes, waiting to undo all your hard work and ruin someone’s day? Our Customer Experience Investigators™ know how to zero in on these moments and make them matter.

[cl-ib image=”18181″ size=”full” title=”Infographic – Emotion IS the Experience” desc=”Emotion is what drives everything for humans. And guess what? Your customers are human, so emotions drive them too!” link=”|target:_blank” easing=”easeInOutCirc” bgcolor=”#232323″ ratio=”2×1″ align=”right” width=””]


Bring this power to your organization!

[cl-review quote=”I really liked how Jeannie tailored her talk to my audience and did her research with the industry to address some of the key challenges…she got a standing ovation!” author=”K.S.” occupation=”Conference Director, World Business Research” avatar_image=”16184″]


Jeannie will introduce your group to the power of those micro moments, and the small ways you can impact meaningful change. She will take them through several examples of micromoments gone wrong and how to turn them into opportunities to create delight.

Ask about customized content to maximize the impact on your specific organization and industry. You’ll start creating fewer ruined days for your customers, and everyone else involved, right away!

Jeannie also speaks about other customer-focused topics, including employee engagement, customer journey mapping, customer experience missions, social customer care, and more.

Book your keynote or workshop today!

[cl-popup title=”Book a Keynote or Workshop” btn_label=”Let’s Get Started!” btn_bgcolor=”#64c9ea” btn_color=”#ffffff”]

Oops! We could not locate your form.



Liked the video? Share below!

Love it? Share it:

Jeannie Walters

Jeannie Walters is the CEO/Founder of Experience Investigators, a global Customer Experience consulting firm. She has 20 years of experience helping companies improve loyalty and retention, employee engagement, and overall customer experience. Jeannie is a Certified Customer Experience Professional (CCXP,) a charter member of the Customer Experience Professionals Association (CXPA,) a Professional Member of the National Speakers Association, a Forbes Coaches Council Member, a C-Suite Network Advisor, a LinkedIn Learning and instructor, and a TEDx speaker. Learn more here.

Connect Jeannie's Brain Directly to Your Inbox.

Get weekly insights & tips to make your day (and your customer’s experience) brighter.