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[Experience Action Podcast] Overcoming Imposter Syndrome in CX Careers

❔”Have you ever dealt with imposter syndrome, and how can I overcome it in the customer experience (CX) consulting world?”❔

While imposter syndrome isn’t a specific CX career issue, our host Jeannie knows it’s challenging in the CX world. There is so much to cover in CX and more than one way to do something.

Entrepreneurs, speakers, really anyone who goes out in front of people and says, “I can help you,” has experienced some form of imposter syndrome at some point. In any industry, expert status is about more than just testing your abilities. It’s about experience, paying attention to the world, keeping your own education up, learning from others, and reviewing best practices.

In this episode, Jeannie Walters discusses her experience with imposter syndrome and talks about:

  • Reviewing your goals for your chosen path
  • Looking at the evidence of what you’ve accomplished
  • Being humble and honest about your thoughts
  • Sharing your unique perspective

Resources Mentioned:
Customer Experience Professional Association™
Experience Investigators Learning Center

Want to ask a question about this episode – or another CX issue? Leave Jeannie a voicemail at askjeannie.vip – and remember to follow her on LinkedIn!

Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers™? Let’s talk!

About Jeannie Walters, CCXP, CSP

Jeannie Walters CCXP CSP small square photoJeannie is an award-winning customer experience expert, international keynote speaker, and sought-after business coach who is trailblazing the movement from “Reactive Customer Service” to “Proactive Customer and Employee Experience.” More than 500,000 people have learned from her CX courses on LinkedIn Learning, and her insights have been featured in Forbes, The Chicago Tribune, The Wall Street Journal and NPR

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