"Experience Investigators" crane logo
Eager to get started? Call us at 312-676-1315.

[Experience Action Podcast] CX Pulse Check – March 2024

Unlock the future of customer experience as I, Jeannie Walters, team up with Greg Kihlström from the Agile brand to dissect the fascinating blend of strategy and technology that’s shaping how we interact with businesses today. Prepare to have your perspective radically shifted as we examine a bank’s strategy to merge in-person banking with digital tool education. Will this approach truly empower customers or is it merely a stepping stone to a fully digital future? We debate the nuances of real-time digital guidance and its potential to revolutionize customer autonomy and behavior across their preferred channels.

Venture further into the realm of engagement with us as we spotlight the trend of shoppable video content. We’re not just talking about the immediate click-to-buy; we’re navigating the deeper waters of brand storytelling and authenticity. The potential for B2B markets to embrace this trend sparks a thought-provoking discussion. Additionally, we unpack expectations for New York state’s first chief customer experience officer.

Join us for an episode that promises to be an eye-opener for the ever-evolving customer interaction landscape.

About Greg Kihlström:

Greg Kihlstrom. [Image copyright Matthew Rakola]
Greg Kihlström (theagilebrand.com) is a best-selling author, speaker, and entrepreneur, and serves as an advisor and consultant to some of the world’s top brands on marketing technology, marketing operations, and digital transformation initiatives. He speaks 3 times weekly with executives and leaders from Fortune 500 companies and top marketing technology platforms on his podcast, The Agile Brand with Greg Kihlström. He is a multiple-time co-founder and C-level executive, leading several acquisitions and currently sits on the board of a martech startup. Additionally he is a faculty member on the Association of National Advertisers School of Marketing, and is a doctoral candidate with a focus on business intelligence.

Check out The Agile Brand at theagilebrand.com/
Follow Greg on LinkedIn at linkedin.com/in/gregkihlstrom
Follow Greg on X/Twitter at twitter.com/gregkihlstrom
Follow The Agile Brand on Instagram at instagram.com/theagilebrand

Articles Mentioned:
Santander evolves in-person bank format in Hoboken with new experience to meet customer needs (ROI – NJ)
Shoptalk 2024 Day Four: Innovation for Innovation’s Sake? (Coresight Research)
Meet New York’s Chief Customer Experience Officer (StateScoop)

Resources Mentioned:
Experience Investigators Learning Center

Want to ask a question about this episode – or another CX issue? Leave Jeannie a voicemail at askjeannie.vip – and remember to follow her on LinkedIn!

Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers™? Let’s talk!

About Jeannie Walters, CCXP, CSP

Jeannie Walters CCXP CSP small square photoJeannie is an award-winning customer experience expert, international keynote speaker, and sought-after business coach who is trailblazing the movement from “Reactive Customer Service” to “Proactive Customer and Employee Experience.” More than 500,000 people have learned from her CX courses on LinkedIn Learning, and her insights have been featured in Forbes, The Chicago Tribune, The Wall Street Journal and NPR

Get Jeannie’s insights in your inbox each week by subscribing to The Weekly Win and follow her on LinkedIn, Instagram and YouTube.

Insights in Your Inbox

Subscribe to The Weekly Win and join thousands in our community receiving insider perspective from our Founder and Chief Experience Investigator, Jeannie Walters, CCXP.

10 Critical Components of Successful Customer Experience Programs – and How to Prove Value

How to Create Measurable Impact and Win Support… No Matter Where You’re Starting

On-Demand Training