Blog & Resources

c-suite

200 Amazing Customer-Obsessed Topics and More!

I'll be honest. When we started recording episodes for our Crack the Customer Code podcast, I wasn't sure if my co-host Adam Toporek and I would have enough to discuss. I mean, how much is there, really, to say about ...

The 5 Customer Leadership Competencies Every CCO Must Embrace

I had the pleasure of reading Jeanne Bliss's new book, Chief Customer Officer 2.0, and can't wait to tell you why you should read it! It's more than a manifesto and detailed enough to be a handbook, so read on ...

5 Success Lessons from Top Execs at Alibaba and AMEX

I had the unique opportunity to be part of a small crowd of business leaders invited to a special event hosted by American Express. American Express CEO Ken Chenault and Jack Ma, Founder of Alibaba, sat on a small stage ...

How To Expand Your C-Suite Without Creating New Silos

The following is a Best of 360Connext post. The titles at the highest levels of business used to be simple. CEO. COO. Then came the CTO and the CMO. And now there is much overlap and confusion over who does ...

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