Overlooked Moments for CX Leaders [Video]

Sponsored by PayPal

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The customer journey is all about setting expectations. It’s so much more than a transaction. What are the best ways to set expectations in a digital purchasing journey? That’s what we look at in this video – sponsored by PayPal.

To learn more about how PayPal can serve your company and your customers, visit https://www.paypal.com/us/enterprise.

👉 Topics in This Video Include:

• 0:00 Overview
• 00:49 Greg Lisiewski – VP and GM of Global Pay Later, Shopping, and Rewards at PayPal
• 04:23 Returns
• 05:24 Building trust
• 07:04 Setting expectations
• 10:30 Providing the right options
• 11:48 The customer at the center of everything
• 13:04 Wrapping up