Overlooked Moments for CX Leaders [Video]

Sponsored by PayPal

About Pay in 4: CA: Loans made or arranged pursuant to a CA Financing Law License. GA: Installment Lender Licensee, NMLS #910457. RI: Small Loan Lender Licensee.

The customer journey is all about setting expectations. It’s so much more than a transaction. What are the best ways to set expectations in a digital purchasing journey? That’s what we look at in this video – sponsored by PayPal.

To learn more about how PayPal can serve your company and your customers, visit https://www.paypal.com/us/enterprise.

👉 Topics in This Video Include:

  • 0:00 Overview
  • 00:49 Greg Lisiewski – VP and GM of Global Pay Later, Shopping, and Rewards at PayPal
  • 04:23 Returns
  • 05:24 Building trust
  • 07:04 Setting expectations
  • 10:30 Providing the right options
  • 11:48 The customer at the center of everything
  • 13:04 Wrapping up

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