Quality is an interesting word. We toss it around when discussing products, describing them as “high quality” or lacking it altogether. But what really is the meaning of quality? According to the dictionary, here is the definition. “character with respect to fineness, or grade of excellence: food of poor quality; silks of fine quality.” OR […]

❔”Have you ever dealt with imposter syndrome, and how can I overcome it in the customer experience (CX) consulting world?”❔ While imposter syndrome isn’t a specific CX career issue, our host Jeannie knows it’s challenging in the CX world. There is so much to cover in CX and more than one way to do something. […]

❔”Are there guidelines for how much a small firm should spend in an area like CX?”❔ In any client meeting, in any situation, you can almost always ask the question, “Yes, but how will this affect the budget?” Especially if you are a small business or in a growth stage, budgets and goals are very […]

We’re presenting the top ten ways Customer Experience (CX) makes a better world, which relates directly to our mission To Create Fewer Ruined Days for Customers™.

❔”What are the main characteristics that make up a good customer experience?”❔

What would customer experience (CX) success for you look like in a year? Let’s imagine a year from today…

❔”How do we define what customer experience truly is?”❔

In this week’s episode, Jeannie talks about all things CX Mission Statement

❔ “Is customer experience training a one time process or is it ongoing?” ❔

What Does Customer Experience Success Mean to Your C-Suite? There’s a scenario that seems to repeat itself. The CEO or another C-suite leader gets excited about customer experience. So they decide to commit to this idea – that creating better customer experiences will lead to happier customers, leading to better results. They sometimes stop there. They […]