Customer expectations are higher than ever, and the companies that thrive are those that place customer experience (CX) at the center of their strategy. However, many C-suite executives face challenges in elevating CX to a top priority, such as siloed departments, unclear ROI, and limited resources.

This webinar is designed for senior leaders ready to drive change and make CX a key differentiator. Join us to explore key strategies that will help you prioritize CX across your organization:

• Aligning CX with Business Growth: Discover how to connect customer experience to measurable outcomes like revenue, retention, and competitive advantage.
• Breaking Down Silos: Learn how to foster collaboration between marketing, sales, product, and customer service teams to create a unified approach.
• Leveraging Technology and Customer Insights: Understand how to use the latest tools and tactics, including AI, data, and automation, to enhance CX.

Whether you’re a CCO, CXO, VP of Customer Experience, or another senior leader, this session will equip you with the tools to build a customer-centric culture and achieve measurable results. Don’t miss out on the opportunity to transform how your organization delivers exceptional customer experiences.

This is a recording of a LIVE webinar that took place on April 2, 2025.

Resources Mentioned:
👉 Take the CXI Compass™ assessment
👉 Connect with us
👉 Tune in to the Experience Action Podcast
👉 Ask a question for the podcast
👉 Jeannie’s LinkedIn Learning Courses
👉 Watch our past webinars on YouTube