Ever wondered about the optimal frequency to revisit your customer experience mission statement, success statement, and team charter? We’ve got you covered! This week, our host, Jeannie Walters, founder of Experience Investigators, answers this very question from one of our listeners. You’ll hear some insights and practical advice on why and when to refresh these important tools.
In this episode, Jeannie stresses the importance of aligning your success statement with your organization’s goals to reap the outcomes you’re after. We also venture into the realm of customer collaboration and the vital role of customer feedback in experiential innovation. Whether you’re at the drawing board stage or looking for a fresh perspective, this episode is brimming with actionable advice guaranteed to elevate your customer experience strategy. Tune in and get ready – it’s time to put ideas into action!
Resources Mentioned:
CX Mission Statement Workbook
CX Success Statement Workbook
CX Charter Guidebook
Experience Investigators Learning Center
Want to ask a question about this episode – or another CX issue? Leave Jeannie a voicemail at www.speakpipe.com/experienceaction – and remember to follow her on LinkedIn!
Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers™? Let’s talk!
Jeannie