❔”All the talk about a possible recession has those of use in the CX department a little worried about our job security. Is there anything we could be doing now to demonstrate how valuable we are to the company and encourage higher-ups to view our job as non-negotiable?”❔
The work you are doing as a Customer Experience (CX) Leader and CX Change Agent is important. It is work that will move your organization forward. Tune in to hear some ideas to make you more valuable, so you are seen as indispensable and non-negotiable.
In this episode, Jeannie talks about:
- clearly aligning CX goals
- intentionally investing in proactive CX
- strategically winning the skeptics over
Resources Mentioned:
Article: Your 2023 Customer Experience Plan: Strategies, Videos, & Resources
SMIRC Goals Checklist
CX Success Statement Workbook
Experience Investigators Learning Center
Want to ask a question about this episode – or another CX issue? Leave Jeannie a voicemail at askjeannie.vip – and remember to follow her on LinkedIn!
Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers™? Let’s talk!
Jeannie