[Experience Action Podcast] Investigating Customer Experiences

Written by Jeannie Walters, CCXP, CSP

❔”What does CXI® stand for? What does it mean?”❔

What a fun, quick question! All of us, as experience investigators, are looking for things. We are investigating, exploring, and evaluating all the time. Our registered trademark, above all, stands for Customer Experience Investigation. However, the “I” in CXI® can mean so much more. Tune in to find out!

BONUS: In this episode, Jeannie shares three methods CX leaders often overlook when investigating the customer experience.

Resources Mentioned:
CXI Navigator™
Take the CXI Compass™ assessment
Learn more about CXI Flight School™
Experience Investigators Learning Center

Want to ask a question about this episode – or another CX issue? Leave Jeannie a voicemail at askjeannie.vip – and remember to follow her on LinkedIn!

Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers™? Let’s talk!

About Jeannie Walters, CCXP, CSP

Jeannie is an award-winning customer experience expert, international keynote speaker, and sought-after business coach who is trailblazing the movement from “Reactive Customer Service” to “Proactive Customer and Employee Experience.” More than 500,000 people have learned from her CX courses on LinkedIn Learning, and her insights have been featured in Forbes, The Chicago Tribune, The Wall Street Journal and NPR.

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[Experience Action Podcast] Investigating Customer Experiences

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