Some of the biggest CX breakthroughs don’t come from bigger budgets, they come from sharper thinking about trust, value, and what people actually feel in the moment. We’re sharing a special Women’s History Month collection of insights from Dr. Amy Climer, Ovetta Sampson, Camille Kremer, Neen James, and Brooke Sellas, each bringing a different lens on customer experience leadership, innovation, and connection.
We start with a future-facing question: when AI shows up on the screens inside our cars, is it there to help the driver or to sell to them? Amy challenges us to treat creativity as “novelty that is valuable,” and to judge value from the customer’s perspective, not the company’s. From there, Ovetta gets candid about generative AI, chatbot hallucinations, and why “set it and forget it” is a fast track to broken customer trust. If you’re building AI into customer support, you’ll hear why rigorous testing and ongoing oversight are now core CX operations.
Camille breaks down expectation setting as the hidden equation behind loyalty: customers invest, brands deliver or don’t, and trust is the outcome. Neen reframes luxury as a mindset where experiences matter more than things, anchored in making people feel seen, heard, and valued. Brooke closes the loop for social media and content marketing: content is the vehicle, emotion is the destination, and connection beats chasing a single “big win.”
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Amy Climer, Ph.D., CSP, CEO and Founder of Climer Consulting
Follow Amy on…
Facebook: facebook.com/climerconsulting
LinkedIn: linkedin.com/in/amyclimer/
X/Twitter: @amyclimer
Instagram: @amyclimer
Ovetta Sampson, AI Advisor, Founder and Owner of Right AI
Follow Ovetta on…
LinkedIn: linkedin.com/in/ovettasampson/
Camille Kremer, Senior Director, Customer Experience at Holiday Inn Club Vacations
Follow Camille on…
LinkedIn: linkedin.com/in/camillekremer/
Neen James, Client Experience Expert, Keynote Speaker for Luxury and Legacy Brands
Follow Neen on…
LinkedIn: linkedin.com/in/neenjames/
Instagram: instagram.com/neenjames
YouTube: youtube.com/user/AussieNeen
Brooke Sellas, CEO of B Squared Media
Follow Brooke on…
LinkedIn: linkedin.com/in/brookebsellas/
YouTube: youtube.com/@HelloBSquared/podcasts
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Jeannie is an award-winning customer experience expert, international keynote speaker, and sought-after business coach who is trailblazing the movement from “Reactive Customer Service” to “Proactive Customer and Employee Experience.” More than 500,000 people have learned from her CX courses on LinkedIn Learning, and her insights have been featured in Forbes, The Chicago Tribune, The Wall Street Journal and NPR.
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