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Happy CX Day 2019!

Happy CX Day 2019! Customer experience professionals, enthusiasts and change agents around the world are celebrating today.

CX Day is all about celebrating our success, learning from our amazing community, and looking to the future of customer experience.

If you haven’t already, get your CX Day started with a global good morning from some friends around the globe!

Join in the celebration!

Ways to Learn and Be Inspired:


Watch a Webinar

CXDay.org is your resource for all things CX Day today.

Check it out to find on-demand webinars with experts from all over the world, including me!

Watch: Building (and sustaining) a Customer-Centric Culture

Curious about what it takes to build a customer-centric culture? This webinar includes a panel of experts exploring what it takes!


  • Annette Franz, CCXP, CEO/Founder, CX Journey Inc.
  • Nienke Bloem, CCXP, Founder, CX by Nienke Bloem
  • Scott Draeger, CCXP, VP of Customer Transformation, Quadient
  • And yours truly — Jeannie Walters, CCXP, CEO/Founder, Experience Investigators

Looking for more webinars? Check out our YouTube channel.


Get Inspired

My CX friend Stacy Sherman highlights several ways to get inspired for CX Day, including my TEDx Talk. There’s a lot of great stuff here.

Read: Inspirational Ways to Increase Your CX Skills


Celebrate With Us!

I recently wrote a blog about how to celebrate with us on CX Day.

Read: CX Day 2019: What It Is, When It Is, and How to Make the Most Of It


Just in case you’re in Chicago…


Join Me for a #CXDay Chicago Event: How can you solve your biggest CX challenge?

Join us on CX Day at Highland Solutions (in the beautiful Chicago Board of Trade building) for a fun, interactive “Lightning Round” discussion of all things CX!

No matter where you are on the CX curve, we’ll have something for you. Our panel of experts will take your questions and have 3 minutes to give their words of wisdom.

Learn More & Register Now


Or, Just Join Us for a Toast!

Cheers! Before the end of CX Day, grab your favorite beverage and raise a toast to CX. Dedicate a celebratory toast to your team or customers. Then post your toast photos or videos to our Facebook page with #CXDayToast2019!


Keep Up the Learning at B2B Next

One day not enough? Tomorrow, October 2nd I’ll be moderating a panel about Customer Experience Case Studies. You’ll be sure to learn!
Learn More & Add to Your Calendar


How Are You Celebrating #CXDay?

Tweet at me and let the world know!

[click_to_tweet tweet=”Hey @jeanniecw, happy #CXDay2019! I’m celebrating by… (pssst… tell us all how you’re celebrating here!)” quote=”Hey @jeanniecw, happy #CXDay2019! I’m celebrating by… (pssst… tell us all how you’re celebrating here!)”]

About Jeannie Walters, CCXP, CSP

Jeannie Walters CCXP CSP small square photoJeannie is an award-winning customer experience expert, international keynote speaker, and sought-after business coach who is trailblazing the movement from “Reactive Customer Service” to “Proactive Customer and Employee Experience.” More than 500,000 people have learned from her CX courses on LinkedIn Learning, and her insights have been featured in Forbes, The Chicago Tribune, The Wall Street Journal and NPR

Get Jeannie’s insights in your inbox each week by subscribing to The Weekly Win and follow her on LinkedIn, Instagram and YouTube.

Insights in Your Inbox

Subscribe to The Weekly Win and join thousands in our community receiving insider perspective from our Founder and Chief Experience Investigator, Jeannie Walters, CCXP.