Discover the secrets to transforming customer experience from a mere concept into an actionable strategy that propels business success. In our landmark 100th episode of the Experience Action Podcast, I’m thrilled to share the pivotal elements of mindset, strategy, and discipline that can significantly enhance your organization’s customer journey. Together, we’ll explore how understanding your customer experience landscape and crafting clear mission statements can align your strategies with organizational objectives. By investing in innovation and recognizing the strategic importance of customer experience, we can elevate it to the forefront of business initiatives, driving not only success but fostering a better world by alleviating customer frustrations.
This milestone is a celebration of YOU—our amazing listeners—who inspire this mission every day. Let’s keep setting bold goals, celebrating wins, and empowering CX leaders everywhere to make a lasting impact. Tune in to take the next step in driving success for your customers, your organization, and beyond!
Episodes Mentioned:
- First 100 Days as a CX Leader (Episode 84)
- Must-Haves for Success CX Programs (Episode 65)
- Customer Experience (CX) Examples in Evolving Industries (Episode 12)
- Setting Clear and Actionable Customer Experience Goals (Episode 72)
- Management or CX Consulting? (Episode 75)
- Cross-Functional Communication (Episode 74)
Resources Mentioned:
Experience Investigators Learning Center
CX Mission Statement Workbook
CX Success Statement Workbook
Want to ask a question about this episode – or another CX issue? Leave Jeannie a voicemail at askjeannie.vip – and remember to follow her on LinkedIn!
Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers™? Let’s talk!
Jeannie
