It’s time for another CX Pulse Check. We’re thrilled to have Dr. Amy Climer, a leading expert in creativity and innovation, sharing her insights. Together, we explore tech advancements that are transforming customer experiences and creating new challenges.
We look at how we can navigate the fine line between innovation and distraction as technology evolves, offering a fresh perspective on capturing consumer attention amidst fragmented media consumption. We also delve into the intricacies of consumer data privacy, considering AI as a tool for empowering consumers to manage their data. Tune in for a thought-provoking exploration of the trends redefining commerce and community today.
About Amy Climer:
Dr. Amy Climer teaches teams to be creative and innovative. She is a speaker, trainer, and coach in creativity, innovation, and team development. She uses research-based practices, tools, and techniques to teach teams how to innovate on demand. Amy holds a Ph.D. in Leadership and Change from Antioch University. Her research led to the Deliberate Creative Team Scale, designed to measure the three critical dimensions of team creativity. Her TEDx talk The Power of Deliberate Creative Teams explains her research and philosophies on innovation. Amy is the host of The Deliberate Creative™ Podcast. She is the designer of Climer Cards, a creativity and teambuilding tool used by thousands to deepen conversations and generate ideas. Amy is trained or certified in Creative Problem Solving, Immunity to Change, and the FourSight Thinking System. In 2016, she won the Karl Rhonke Creativity Award from the Association for Experiential Education. You can learn more about Amy and her work at climerconsulting.com.
Check out Amy’s new book, Deliberate Creative Teams, at climerconsulting.com/book/.
Follow Amy on…
Facebook: facebook.com/climerconsulting
LinkedIn: linkedin.com/in/amyclimer/
X/Twitter: @amyclimer
Instagram: @amyclimer
Articles Mentioned:
Turning Screen Time Into Seamless, Personalized Shopping: The Future of in-Car Commerce (PYMNTS)
Your Next Apartment Rental May Also Be a Marketing Campaign (The Wall Street Journal)
Consumer Loyalty in 2025: Why Data Transparency Matters More Than Discounts (Ad Age)
Resources Mentioned:
CXI Compass Assessment
Experience Investigators Learning Center
Want to ask a question about this episode – or another CX issue? Leave Jeannie a voicemail at askjeannie.vip – and remember to follow her on LinkedIn!
Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers™? Let’s talk!
Jeannie