What’s going on right now in Customer Experience (CX)? We’re doing something a little different, a little new in this Experience Action episode. This CX Pulse Check is your ticket to understanding the customer experience economy today, so you can plan for future success! You’ll come away from this episode knowing more about how to leverage behavioral data and technology to create personalized, efficient experiences, and more. Fasten your seat belts!
We’ve brought in a special guest to add richness to this conversation: Experience Investigators’ Director of Business Development, Paige.
In this episode, you’ll hear real-life examples from Mcdonald’s, Taco Bell, Chick-fil-A, Chipotle, and Portillo’s, specifically how they’re all revving up their drive-through models. We’ll also take an exciting trek into the strategy of Lego’s adult-targeted, high-tech journey, Delta Air Lines loyalty offerings, and Amazon’s latest offering – end-to-end supply chain management.
This is the new age of customer experience, and we don’t want anyone to be left behind. Let’s turn ideas into action!
Resources Mentioned:
Join the Waitlist for the CXI® Flight School
Article: Is Customer Experience Worth It? And How Much Should You Invest?
Experience Investigators Learning Center
Want to ask a question about this episode – or another CX issue? Leave Jeannie a voicemail at www.speakpipe.com/experienceaction – and remember to follow her on LinkedIn!
Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers™? Let’s talk!
Jeannie