❔”How do I evaluate how well we’ve done as far as customer experience goes?”❔
This is an amazing question, and a common one… many of the customer experience goals our company leaders set are vague and hard to get solid numbers on. So how do we know how well we did? It’s a harder question than it should be.
Thankfully, Jeannie has 5 questions to help you reflect on how well you did on your customer experience goals. You can use these questions anytime you need to evaluate your company CX plan. As always, Jeannie gives her tried and true tips on how to use customer feedback. You’re going to want to write these down.
So, how did you do on your Customer Experience Goals?
Resources Mentioned:
CX Success Statement Workbook
Experience Investigators Learning Center
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Want to ask a question about this episode – or another CX issue? Leave Jeannie a voicemail at askjeannie.vip – and remember to follow her on LinkedIn!
Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers™? Let’s talk!
Jeannie is an award-winning customer experience expert, international keynote speaker, and sought-after business coach who is trailblazing the movement from “Reactive Customer Service” to “Proactive Customer and Employee Experience.” More than 500,000 people have learned from her CX courses on LinkedIn Learning, and her insights have been featured in Forbes, The Chicago Tribune, The Wall Street Journal and NPR.
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