Blog & Resources

travel experience

Do WE Belong? Experience is Always Personal

My husband Jason and I recently took a short trip to Sturgeon Bay, Wisconsin, a favorite childhood destination of mine, just to unwind after several chaotic weeks of packing and moving across the city. We were seriously beat, and looking for ...

5 Essentials for a Happy Business Travel Experience

I've been traveling a lot in the month of March. I've been thinking about what it means to be a business traveler (who happens to be a woman) on the road. It's easy to complain about the parts of the ...

Customers Need Reassurance: Lessons from my London Experience

I recently visited London while I was there speaking for Customer Experience World. I stayed in the West End and walked and walked and walked! I started noticing things which seemed unfamiliar to me but I'm sure are very familiar ...

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