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3 Leadership Buzzwords that Exist for the Best Reasons

Thanks to a fun report from CCW, Customer Contact Week, and some clever customer experience pros (and prose - ha ha,) there is a discussion around leadership buzzwords we should have. According to the report, the list of buzzwords is ...
leadership buzzwords

Why Positive Word-of-Mouth is Insanely Powerful

What do you think when someone tells you about something that’s “gone viral?” These days, your first thought may be Covid-19, but going viral is still a surprisingly common way of describing a funny video, cringe-worthy comment, or parody of the ...

Multichannel Support Will Burn Out your Customer Support Team in 2016

Managing time and workload will be the biggest challenge that customer support professionals face in 2016. With the rise of multichannel support, there's a risk that support professionals will burn out if they don't take steps to manage their workload ...

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