I’ll be honest. When we started recording episodes for our Crack the Customer Code podcast, I wasn’t sure if my co-host Adam Toporek and I would have enough to discuss. I mean, how much is there, really, to say about customer experience and customer service? And yet… Week after week, episode after episode…we kept talking! […]
200 Amazing Customer-Obsessed Topics and More! Read More »
A common refrain in customer experience circles is that to deliver a winning experience, you first need to empower your employees. But does it work? And what does employee empowerment really mean? In an ideal world, employees are empowered to use their best judgment to resolve customer issues without needing to seek approvals, jump through
What Does Employee Empowerment *Really* Mean? Read More »
The 3 Biggest Areas of Potential ROI and How to Invest Strategically to Maximize Results
