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5 Important Steps to Win the Moment With Customers

We live in a digital world, constantly connected, where information is always at our fingertips. With all this information, businesses have the tricky task of standing out from all the chatter and building strong relationships with their customers. Millennials are ...

3 Lessons re: Design Thinking and Customer Delight

1. Fall in love with the problem, not the solution. The mantra among leaders of the software company Intuit is to fall in love with the problem, not the solution. Suzanne Pellican, a Design Fellow at Intuit and opening keynote ...

A Customer Experience So Good, You Get Squatters

Recently, I went behind the scenes at the world famous San Diego Zoo and the experience was so much fun! I was in San Diego for the Next Generation Customer Experience conference and when we were offered the opportunity as ...

How Zappos Uses Metrics for a Wow Customer Experience

Guest post by Ashley Furness of Software Advice Zappos is renowned worldwide as a standout in customer service success, partially for their unique approach to customer performance and productivity management. The e-retailer uses metrics that incentive creating a personal emotional ...

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