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FAQ

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What is the Meaning of Quality to Customers?

Leave a Comment / Connect with Customers, Get Started with CX / By

Quality is an interesting word. We toss it around when discussing products, describing them as “high quality” or lacking it altogether. But what really is the meaning of quality? According to the dictionary, here is the definition. “character with respect to fineness, or grade of excellence: food of poor quality; silks of fine quality.” OR …

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Are Your FAQ’s Driving Customers Mad?

7 Comments / Build Customer Journey Maps, Connect with Customers, Create a Customer-Centric Culture / By

FAQ is another one of those terms we didn’t even know before the dawn of the internet age. Most of us were blissfully unaware of this acronym for “Frequently Asked Questions” now living on many web sites. When we ask our clients a question like “What are your touchpoints?” we get a lengthy list of the …

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