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Learning Paths: What Are They, & How Can They Create Customer Experience Success?

Leave a Comment / Align Organizational Vision & Goals, Create a Customer-Centric Culture, Get Started with CX / By

“Customer service shouldn’t just be a department; it should be the entire company” – Tony Hsieh (CEO, Zappos)  The late, great CEO of Zappos promoted this idea and he was absolutely right. To deliver exceptional customer experiences, everyone in your organization needs to be on board. But what does that mean? And what’s most important …

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learning CX

CX Training Can Make You Happier… Here’s How To Get Started

1 Comment / Align Organizational Vision & Goals, Create a Customer-Centric Culture / By

Learning Makes You Happier — Science Shows it. Have you ever experienced a “conference high?”  Not, I’m not talking about what happens when you skip out on the afternoon session because you got a whiff of something “totally legal in this state.” I’m talking about the feeling you get when a great speaker is on …

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#SXSW: Emerging AI with a Focus on Greater Experiences

3 Comments / Build Customer Journey Maps / By

It’s been an eventful few days during my latest pilgrimage to the South By Southwest (SXSW) Interactive Festival in Austin, Texas. Yes, I’ve had my share of good barbecue, live music and a few margaritas. But I’ve also been soaking in the “next” that is what is shared here. The overwhelming theme this year is about …

#SXSW: Emerging AI with a Focus on Greater Experiences Read More »

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