Blog & Resources

Education

CX Training Can Make You Happier… Here’s How To Get Started

Learning Makes You Happier -- Science Shows it. Have you ever experienced a "conference high?"  Not, I'm not talking about what happens when you skip out on the afternoon session because you got a whiff of something "totally legal in ...
learning CX

How to Focus Learning Paths on Greater CX Success

If you're creating learning paths in any workplace, the goal is ultimately to be, well, better. To be better at serving customers, better at increasing efficiency, better at employee development, and hopefully, better at staying ahead of the competition. All of ...
learning paths

#SXSW: Emerging AI with a Focus on Greater Experiences

It's been an eventful few days during my latest pilgrimage to the South By Southwest (SXSW) Interactive Festival in Austin, Texas. Yes, I've had my share of good barbecue, live music and a few margaritas. But I've also been soaking in ...

Focusing on Customers: Lessons from Medellin

I admit I was nervous. Growing up in the 1980’s and 90’s, the only association with the city of Medellin or the country of Colombia was hearing about the violence on the news. The violence is what made the news, ...

3 Last-Minute Ways to Blast Off the New Business Year

2015 is locked and loaded, right? All set with your shiny new strategies and bold new plans? It's ok if you're facing the calendar and thinking "already!?" We've all been there. We have big plans ourselves in 2015. In the ...

How The Best Web Designers Pass Our Customer Experience Exam

I know web designers who design websites that their clients “love” and even websites that “work” for their client’s customers. But there’s a problem. Too often I hear what a grueling experience it was, for both from the designer and ...

School's In Session: Studies In Customer Experience Education

It's definitely back to school time. Kids with new backpacks! School supply sales! It's always exciting to consider the possibilities of a new school year. It's invigorating to continue learning new things. We've decided to go back to school ourselves, ...

Monday Must-Reads: Social Media Lists

For a while now, I've been a semi-regular contributor over at 12 Most. Each day, readers can find fresh content several times a day in many different topics, including business, media, lifestyle and more. The common thread is that each ...

Monday Must-Reads: Learning About Learning

What a weekend. I flew in and back from Kansas for a family event. I'm a little behind on my Monday must-reads, but found some good stuff to share. This week, it's back-to-school week at my house. The beginning of ...

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