What a year! We’ve had an exciting year at Experience Investigators, and we’ve learned a lot. I hope you’ve had a chance to learn along with us! In case you’re just hearing about us, or you haven’t subscribed for updates, we’ve put together a heaping handful of our best customer experience posts from the past […]
Our Top 15 Customer Experience Posts of 2015 Read More »
by Marti Konstant 1. Fall in love with the problem, not the solution. The mantra among leaders of the software company Intuit is to fall in love with the problem, not the solution. Suzanne Pellican, a Design Fellow at Intuit and opening keynote speaker at a conference called Delight, told the story of how 10
3 Lessons re: Design Thinking and Customer Delight Read More »
The 3 Biggest Areas of Potential ROI and How to Invest Strategically to Maximize Results
