Blog & Resources

business

CX Training Can Make You Happier… Here’s How To Get Started

Learning Makes You Happier -- Science Shows it. Have you ever experienced a "conference high?"  Not, I'm not talking about what happens when you skip out on the afternoon session because you got a whiff of something "totally legal in ...
learning CX

How to Stop Blaming and Start WINNING at CX

Are you treating customer experience like a sport? Are people in your organization who deliver the experience expected to start "winning at CX" in some way? If customer experience becomes a competition, either amongst your internal teams or worse, then ...
winning at cx

How to Start Improving CX in the Real World

I'm often asked how or where a company should start improving CX. While the answer may be a little different for everyone, it's critical to start out right! However, very few leaders take a realistic approach. Consider this way-too-typical scenario: ...

200 Amazing Customer-Obsessed Topics and More!

I'll be honest. When we started recording episodes for our Crack the Customer Code podcast, I wasn't sure if my co-host Adam Toporek and I would have enough to discuss. I mean, how much is there, really, to say about ...

What Is a Micromoment?

What is a micromoment? It's the little thing that sets the tone for an experience. We're obsessed with them around here. We think they are often overlooked and are the types of events that can make or break not only the experience of ...

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