accountability

Do Your Communication Tactics Undermine Your Intentions?

3 Comments / Align Organizational Vision & Goals, Create a Customer-Centric Culture / By

“Say please!” I say this to my children in a nearly constant refrain. Actually, now that they are pretty good about manners, I typically just give them a Mom glare and the polite words fall out of their mouths. But they have also learned that these words matter not because of the words themselves, but …

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3 Ways to Secure Customer Satisfaction and Loyalty With Accountability

4 Comments / Align Organizational Vision & Goals, Create a Customer-Centric Culture / By

The following is a Best of 360Connext post. As Dr. Phil likes to say, “People do what works.” If it works to ignore loyalty, people will continue to do that. Consider how most business leaders and sales teams are compensated. It’s all about the NEW. New sales, new clients, new customers. Growth in the market …

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