Is your bookshelf begging for some enlightening CX literature? Ready for some compelling reads that will amp up your customer experience game? Listen in as we journey through the world of CX books that will satiate your curiosity and boost your knowledge of customer experience strategy, design, and measurement. From the classics like “Why We Buy: The Science of Shopping” by Paco Underhill and “Chief Customer Officer 2.0” by Jeanne Bliss to newer gems like “A Diamond in the Rough” by Steven Van Belleghem, we’ve got a treasure trove of insights to excavate.
But we aren’t just listing books here. Jeannie Walters shares the invaluable nuggets of wisdom that she’s gleaned from each book and how they can be applied to your organization. Whether you’re a seasoned CX professional or just starting out on your CX journey, you’re sure to find a book recommendation that will resonate with you. So tune in, and let’s turn knowledge into power, inspiration, and intentional action that can catapult your customer experience strategy to unparalleled heights. Bottom line – It’s time to elevate your CX game!
Books Mentioned:
“Why We Buy: The Science of Shopping” by Paco Underhill
“Chief Customer Officer 2.0” by Jeanne Bliss
“Outside In” by Harley Manning and Kerry Bodine [Corrected]
“Delivering Happiness” by Tony Hsieh
“A Diamond in the Rough” by Steven Van Belleghem
“Empathy in Action” by Tony Bates and Dr Natalie Petouhoff
“The Digital-First Customer Experience” by Joe Wheeler
“Employalty” by Joe Mull
Resources Mentioned:
Experience Investigators Learning Center
Want to ask a question about this episode – or another CX issue? Leave Jeannie a voicemail at askjeannie.vip – and remember to follow her on LinkedIn!
Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers™? Let’s talk!
Jeannie