❔How do we link all the areas in our organization together for a better customer experience? How do we really become customer-centric? ❔
When discussing customer experience, we often start with tactics (surveys, data collection, etc.) and don’t connect them to the big picture. When customer experience is not connected to the organization as a whole, it can be challenging. It’s all about cultural commitment, which starts with leaders. Wherever you sit as a customer experience change agent, you are a leader! You can be someone who makes changes.
In this episode, Jeannie shares some recommendations for becoming customer-centric. Tune in to hear more about:
- defining goals around customer experience and business outcomes
- creating a feedback strategy
- understanding customers beyond surveys
Resources Mentioned:
CX Mission Statement Workbook
CX Success Statement Workbook
CX Charter Guidebook
Experience Investigators Learning Center
Want to ask a question about this episode – or another CX issue? Leave Jeannie a voicemail at askjeannie.vip – and remember to follow her on LinkedIn!
Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers™? Let’s talk!
Jeannie