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The customer journey is all about setting expectations. It’s so much more than a transaction. What are the best ways to set expectations in a digital purchasing journey? That’s what we look at in this video – sponsored by PayPal.
To learn more about how PayPal can serve your company and your customers, visit https://www.paypal.com/us/enterprise.
👉 Topics in This Video Include:
Jeannie is an award-winning customer experience expert, international keynote speaker, and sought-after business coach who is trailblazing the movement from “Reactive Customer Service” to “Proactive Customer and Employee Experience.” More than 500,000 people have learned from her CX courses on LinkedIn Learning, and her insights have been featured in Forbes, The Chicago Tribune, The Wall Street Journal and NPR.
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