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Overlooked Moments for CX Leaders [Video]

Written by Jeannie Walters, CCXP, CSP

About Pay in 4: CA: Loans made or arranged pursuant to a CA Financing Law License. GA: Installment Lender Licensee, NMLS #910457. RI: Small Loan Lender Licensee.

The customer journey is all about setting expectations. It’s so much more than a transaction. What are the best ways to set expectations in a digital purchasing journey? That’s what we look at in this video – sponsored by PayPal.

To learn more about how PayPal can serve your company and your customers, visit https://www.paypal.com/us/enterprise.

👉 Topics in This Video Include:

0:00 Overview
00:49 Greg Lisiewski – VP and GM of Global Pay Later, Shopping, and Rewards at PayPal
04:23 Returns
05:24 Building trust
07:04 Setting expectations
10:30 Providing the right options
11:48 The customer at the center of everything
13:04 Wrapping up

About Jeannie Walters, CCXP, CSP

Jeannie is an award-winning customer experience expert, international keynote speaker, and sought-after business coach who is trailblazing the movement from “Reactive Customer Service” to “Proactive Customer and Employee Experience.” More than 500,000 people have learned from her CX courses on LinkedIn Learning, and her insights have been featured in Forbes, The Chicago Tribune, The Wall Street Journal and NPR.

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Overlooked Moments for CX Leaders [Video]

About Jeannie Walters, CCXP, CSP

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