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CX Prioritization Guidebook
Use the techniques in this guidebook to get everyone aligned and active on the initiatives that are most impactful.
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Overlooked Moments for CX Leaders [Video]
Sponsored by PayPal About Pay in 4: CA: Loans made or arranged pursuant to a CA Financing Law License. GA: Installment Lender Licensee, NMLS #910457. RI: Small Loan Lender Licensee. The customer journey is all
[Experience Action Podcast] Process Improvement VS. Customer Experience
❔”Is customer experience and process improvement the same thing?” ❔ This is a very interesting question! For starters, we need to think of it as a “yes, and” scenario. Business plans tend to focus on
The Payment Experience: YES, it’s Part of Your Customer’s Journey! [Video]
Sponsored by PayPal If your customers are interacting with your business, they are having an experience. This includes what happens before, after, and during their purchase. The payment experience is part of this… and can
[Experience Action Podcast] Defining Customer Experience
❔”How do we define what customer experience truly is?”❔
[Experience Action Podcast] 5 Questions for Customer Experience (CX) Leaders
❔”How do I evaluate how well we’ve done as far as customer experience goes?”❔
[Experience Action Podcast] How To Use a Customer Experience (CX) Mission
In this week’s episode, Jeannie talks about all things CX Mission Statement
Taking Your CX Program from Reactive Realities to Proactive Paths
Author Steven R. Covey, in his classic book, The 7 Habits of Highly Effective People , broke down what high achievers do consistently to maintain their effectiveness. The list includes simple yet timeless ideas, like:
Customer Listening Posts: Ask These Questions to Boost Your VoC Program
What does building a Voice of The Customer (VoC) program from the ground up look like? Typically, it’ll start with a general plan on how an organization is going to gather customer feedback — a
Customer Experience Planning: Ask These Reflection Questions
Within the natural cycles of any business, there are times that offer a chance to review, reflect and recharge. Some of the most common moments include: The end of the calendar year The end of
