As we begin a new year, it’s time to look at customer experience predictions for 2024 from some of the world’s top experts.

Customer experience (CX) is a term that has gained significant importance in customer service and the overall business world over the past decade.

FTC and 17 states challenge Amazon’s monopoly power. Will it impact the renowned Amazon customer experience or redefine ecommerce practices?

LinkedIn Learning released 36 courses to learn for free this week

Customer experience is now a mission-critical differentiator for numerous brands, more so than price and product quality in many instances.

Sales team leaders know that customer experience and customer services are not cost centres, says Jeannie Walters.

“If we are not innovating as an organization around the customer experience, then we are already behind.”

This is how Jeannie Walters, a customer experience professional with more than 20 years of experience, opened a recent Ripple Effect podcast episode.

What are some good, reliable resources on digital marketing and social media for someone who is relatively new to destination marketing and tourism?

There is a lot of discussion around customer centricity and what an organization needs to do to shift its positioning to one focused on the customers’ needs.

It’s one thing to say you’re customer-centric, but how do you get there and measure your organizational customer-centricity?