Experience Is Everything out now! Order your copy.
The customer experience often feels like a series of accidental encounters, but Jeannie Walters argues it is actually the ultimate competitive lever.
Jeannie Walters joins CX Today to discuss her new book, Experience Is Everything, and why most companies are treating CX as a buzzword rather than a business strategy
Today’s episode of the Punk CX podcast features a recent chat I had with Jeannie Walters, who is the Founder and CEO of Experience Investigators, an international keynote speaker, and an author.
Jeannie Walters talks about Experience Is Everything on the CX Patterns Podcast with Sam Stern.
Most companies believe they’re delivering a great customer experience. Their customers disagree. In this episode of the Herstories Executive Series, Elaine Benfield sits down with Jeannie Walters.
If you want to win in uncertainty, you need to focus on one thing above everything else: your customer experience.
Most home-based business owners think about customer service when they think about keeping customers happy.
Customers buy how it feels to do business with you. For service contractors, that translates into three things: response time, professionalism, and follow-up.
The retailer can better understand why customers did not purchase an item after an in-store visit and then share those signals with store managers
What if the key to high-performing teams isn’t just how they work together—but how they serve others?