What would customer experience (CX) success for you look like in a year? Let’s imagine a year from today…

Sponsored by PayPal About Pay in 4: CA: Loans made or arranged pursuant to a CA Financing Law License. GA: Installment Lender Licensee, NMLS #910457. RI: Small Loan Lender Licensee. The customer journey is all about setting expectations. It’s so much more than a transaction. What are the best ways to set expectations in a […]

❔”Is customer experience and process improvement the same thing?” ❔ This is a very interesting question! For starters, we need to think of it as a “yes, and” scenario. Business plans tend to focus on what’s happening INSIDE the organization, while customer experience is often happening outside what you do. Customer experience is the end-to-end […]

Sponsored by PayPal If your customers are interacting with your business, they are having an experience. This includes what happens before, after, and during their purchase. The payment experience is part of this… and can make or break the customer’s interaction. The payment experience is often overlooked as a customer touchpoint. Focus on exceeding customer […]

❔”How do we define what customer experience truly is?”❔

❔”How do I evaluate how well we’ve done as far as customer experience goes?”❔

In this week’s episode, Jeannie talks about all things CX Mission Statement

❔ “Is customer experience training a one time process or is it ongoing?” ❔

❔”How do we get leadership or executive sponsorship for CX initiatives that we want to tackle?”❔