Virtual Presentations, Workshops, & Training

Learn, inspire, and take your team to new heights — wherever you may be.

Virtual Customer Experience Events

Even when she can't be there, Jeannie is there for you.

Covid-19 and the resulting "new normal" has created new challenges for organizations and their leaders.

Where in-person events and workshops used to be the norm, virtual equivalents have become a necessity.

Good news: Jeannie has more than a decade of experience delivering virtual training, from institutions like Georgetown University and Linkedin Learning to organizations like SAP Litmos and Zurich.

Jeannie Walters and Experience Investigators are dedicated to keeping teams connected and inspired, helping leaders lead, and guiding organizations through today's new reality — No matter the distance.

Why book Jeannie for your virtual workshop, event, or webinar?

When you book Jeannie, you book a...

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    Linkedin Learning instructor with 4 courses and 200,000+ learners

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    Contributor and presenter (live and virtual) for Litmos Learning

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    Certified CCXP & Founding member of CXPA

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    Virtual guest lecturer for Georgetown University

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    Pro with 10+ years delivering online education

Trusted to serve these organizations online...

...and many more

"I love how Jeannie combines the personal and professional in the most meaningful way.

 — Clint Schaff, VP
LA Times

Los Angeles Times

Book Jeannie today to address a topic specific to your organization or choose one of the popular topics shown here.

The Leader's Role in Customer Experience

When a business is young, the founders are organically intent on ensuring the happiness of each new customer.

As it grows, that intention remains—but a gulf can form between leaders’ perception of the customer experience and the actual customer journey, creating a knowledge gap substantial enough to sink your business.

In this keynote or executive workshop, Jeannie helps your leaders continually set the stage for an exceptional customer experience.

Moments That Matter

A great customer experience is made up of a multitude of small moments.

These micromoments are fleeting, but have major consequences for customer engagement.

In this keynote, Jeannie shows your business leaders how to recognize those small moments that build trust with customers—or break it completely.

These tiny details are easy to overlook, but Jeannie uses relevant and funny examples to make increasing customer loyalty fun, practical, and engaging with every tiny interaction.

Be Your Own Customer Experience Investigator™: Elevate Your Customer Experience

In this keynote, Jeannie provides a roadmap for building stronger customer relationships that scale—whether in the digital or physical world.

This has two components. The first is putting customer experience at the heart of your business strategy. But equally important is getting your employees on board. After all, when your employees aren’t engaged, you can be sure your customers aren’t either.

Jeannie—the creator of the Customer Experience Investigator™ methodology—offers a path for creating a company culture that goes beyond just analyzing data to truly understanding what your customers are thinking, from first touch to last.

This will allow you to make better business decisions, increase loyalty and retention, reduce employee turnover—and create an environment where customers and employees alike feel empowered.

Custom Keynotes Available. How Can Jeannie Help You?

Virtual experiences. Real results.

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Join Us Fridays at 11 am CT

Each Friday, join Jeannie and the CX Community as we discuss topics related to these unprecedented times, followed by an "Ask Me Anything" Q&A session.

 

Each week brings an new live webinar -- register once for access to them all.

 

Even in isolation, we're better together.

Jeannie Walters at Home Landscape

For the AMA Webinar Series with Jeannie Walters

*Can't make it on Fridays? No problem. Replays will be available to all registrants.