Virtual Customer Experience Events
Even when she can't be there, Jeannie is there for you.
Covid-19 and the resulting "new normal" has created new challenges for organizations and their leaders.
Where in-person events and workshops used to be the norm, virtual equivalents have become a necessity.
Good news: Jeannie has more than a decade of experience delivering virtual training, from institutions like Georgetown University and Linkedin Learning to organizations like SAP Litmos and Zurich.
Jeannie Walters and Experience Investigators are dedicated to keeping teams connected and inspired, helping leaders lead, and guiding organizations through today's new reality — No matter the distance.
Why book Jeannie for your virtual workshop, event, or webinar?
When you book Jeannie, you book a...
Linkedin Learning instructor with 4 courses and 200,000+ learners
Contributor and presenter (live and virtual) for Litmos Learning
Certified CCXP & Founding member of CXPA
Virtual guest lecturer for Georgetown University
Pro with 10+ years delivering online education
Trusted to serve these organizations online...
...and many more
Book Jeannie today to address a topic specific to your organization or choose one of the popular topics shown here.
The Leader's Role in Customer Experience
When a business is young, the founders are organically intent on ensuring the happiness of each new customer.
As it grows, that intention remains—but a gulf can form between leaders’ perception of the customer experience and the actual customer journey, creating a knowledge gap substantial enough to sink your business.
In this keynote or executive workshop, Jeannie helps your leaders continually set the stage for an exceptional customer experience.
Moments That Matter
A great customer experience is made up of a multitude of small moments.
These micromoments are fleeting, but have major consequences for customer engagement.
In this keynote, Jeannie shows your business leaders how to recognize those small moments that build trust with customers—or break it completely.
These tiny details are easy to overlook, but Jeannie uses relevant and funny examples to make increasing customer loyalty fun, practical, and engaging with every tiny interaction.
Be Your Own Customer Experience Investigator™: Elevate Your Customer Experience
In this keynote, Jeannie provides a roadmap for building stronger customer relationships that scale—whether in the digital or physical world.
This has two components. The first is putting customer experience at the heart of your business strategy. But equally important is getting your employees on board. After all, when your employees aren’t engaged, you can be sure your customers aren’t either.
Jeannie—the creator of the Customer Experience Investigator™ methodology—offers a path for creating a company culture that goes beyond just analyzing data to truly understanding what your customers are thinking, from first touch to last.
This will allow you to make better business decisions, increase loyalty and retention, reduce employee turnover—and create an environment where customers and employees alike feel empowered.
Custom Keynotes Available. How Can Jeannie Help You?
Virtual experiences. Real results.
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