Meet Jeannie Walters, CCXP, CSP
Keynotes & Content Designed to Inspire Action .
Jeannie delivers hard truths with lightheartedness to engage audiences & help them take their next great step.
It’s why audiences call her their Business Bestie.
Have you witnessed that…
Customer Experience is misunderstood and undervalued.
It’s more than satisfaction metrics and being nice.
CX is a Mindset, a Strategy, and a Discipline.
But to impact the entire organization
CX is a embraced by the entire organization.
How do you create buy-in – and bottom-line impact?
You root your CX in solid strategy. Collaborate with customers. Innovate relentlessly.
All in a way that’s customized to your vision, your resources, and your customers
(Forget cookie-cutter approaches and rigid prescriptions).
That’s where Jeannie can help…
Inspire, Educate, & Empower Your Audience
As the founder of Experience Investigators, Jeannie has spent more than 20 years helping Fortune 500s and SMBs alike find clarity in the world of customer experience.
It’s why brands like Verizon, Citrix, and Allstate have trusted her to help them better deliver for their customers.
In her keynotes, webinars, guest articles and media appearances, Jeannie teaches audiences how to turn insights into action so they can make a meaningful impact.
Jeannie is...
- A LinkedIn Learning instructor who has taught more than 500,000 learners
- A featured expert for NPR, Wall Street Journal, & more
- Host of the popular weekly CX Podcast Experience Action and monthly CX Pulse Check
- A Certified Customer Experience Professional (CCXP)
- A Certified Speaking Professional (CSP)
- Past President of National Speakers Association - Illinois Chapter (NSA-IL)
- Top 50 Thought Leader in Customer Experience and Customer Loyalty (Thinkers360)
- A recipient of awards & recognition:
Partners & Events Include...
Partners & Events Include...
Let's Do Great Things Together
Content Partnerships Include:
- Keynotes (In-Person & Virtual)
- Webinars (Live & Pre-Recorded)
- Livestreams & Live Chats
- Ebooks & White Papers
- Video Series
- Guest Articles
- Quote Contributions
- Podcasts
...and more!
On These Topics:
- Strategy
- Intentional Leadership
- Proactive Customer Experience
- Customer Loyalty
- Customer Service
- Employee Experience & Culture
- Digital Customer Experience
- Patient Experience
- B2B Customer Experience
...and more!
Featured Media
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