Ready to take your customer experience to the next level? In this episode, we dive deep into the essentials of establishing a proactive feedback strategy that not only gathers insights from customers but also transforms those insights into meaningful actions. Jeannie Walters shares her expertise on the significance of understanding customer sentiment and how to strategically implement feedback to enhance business results.
We explore the common pitfalls companies face when they collect data without a cohesive strategy. Furthermore, we discuss the necessity of a robust feedback loop, where organizations not only analyze customer behaviors but actively inform customers about changes being made based on their input. Trust is essential in fostering a customer-centric culture, and knowing how to close that loop can turn casual customers into loyal advocates.
Are you ready to learn how to refine your customer experience strategy? Tune in for actionable insights that can help you strengthen relationships with your customers, turn insights into actions, and truly understand what your customers are telling you.
Resources Mentioned:
Take the CXI Compass assessment
Experience Investigators Learning Center
Want to ask a question about this episode – or another CX issue? Leave Jeannie a voicemail at askjeannie.vip – and remember to follow her on LinkedIn!
Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers™? Let’s talk!
Jeannie is an award-winning customer experience expert, international keynote speaker, and sought-after business coach who is trailblazing the movement from “Reactive Customer Service” to “Proactive Customer and Employee Experience.” More than 500,000 people have learned from her CX courses on LinkedIn Learning, and her insights have been featured in Forbes, The Chicago Tribune, The Wall Street Journal and NPR.
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