Blog & Resources

Zappos

Our Top 15 Customer Experience Posts of 2015

What a year! We've had an exciting year at 360Connext, and we've learned a lot. I hope you've had a chance to learn along with us! In case you're just hearing about us, or you haven't subscribed for updates, we've ...

Job Postings And The Total Customer Experience

People are often surprised to learn we work with many different departments when tackling their customer experience issues. Because customer experience touches so many areas of the organization, and because it often isn't housed in one particular department, it's not ...

5 Customer Experience Innovation Killers

It's not surprising to hear that many leaders at companies believe they are investing in innovation. What might be surprising is how that investment is not paying off. Many of the ways traditional companies are organized create not only a ...

Proactive Social Customer Service Is Now Expected

Did you know it's Social Media Week? In several cities around the globe, they're celebrating all things social media with conferences, parties and networking opportunities. Alas, Chicago is not on the agenda this time, but it's still an exciting thing ...

How Zappos Uses Metrics for a Wow Customer Experience

Guest post by Ashley Furness of Software Advice Zappos is renowned worldwide as a standout in customer service success, partially for their unique approach to customer performance and productivity management. The e-retailer uses metrics that incentive creating a personal emotional ...

Keeping Up with the Joneses…or The Zappos or The Apples

Seth Godin's (annoyingly) consistently good blog discussed the Internet as an "envy amplifier" today.  It's easy to find people or companies that are taller, richer, smarter than you. I couldn't help but nod my head along for a variety of ...

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