Blog & Resources

Twitter

3 Ways Customers are Tracking Brands (and Judging YOURS!)

Customers are tracking brands and how they interact with customers. And they're giving their friends all the dirt they find on your brand! They're sharing information like who to contact to get things done, and when's the best time to ...

If You Want REAL Conversation, What's Wrong With Twitter?

In MY day, Twitter was fun Seriously, it was! And it was unlike any other way to communicate. After joining Twitter early in 2008, I quickly began to enjoy meaningful conversations with people from all over the world. It was refreshing, exciting ...

Without Personalization, Social Networking is Not Social

We've come a long way with social networking In the past few years, social networking has really taken off!  Use of social media is quickly becoming mainstream communication. It is great to see so many people getting connected in ways ...

Mastering Monster Loyalty, Lady Gaga Style

With all the talk of understanding customers, it's sort of amazing we haven't had this discussion before. OF COURSE Lady Gaga is an ideal role model for anyone who wants to focus on community building and customer loyalty. Now available ...

Proactive Social Customer Service Is Now Expected

Did you know it's Social Media Week? In several cities around the globe, they're celebrating all things social media with conferences, parties and networking opportunities. Alas, Chicago is not on the agenda this time, but it's still an exciting thing ...

Customer Loyalty: Is It A Two-Way Street?

We've been having some fun over at the 360Connext Facebook wall (have you LIKED us yet!?) and started posting trivia questions this week. On Mondays, we're posting a fun trivia question and the winner gets a prize! No, really. :) This ...

Twitter and Instagram Go Their Separate Ways

An announcement Wednesday morning from Instagram made its users shudder.  Their art would no longer look good in Twitter's world. Instagram's integration with Twitter Cards (to display multimedia in tweets) has been disabled because “we want to direct users to where the content ...

Live from CXPA

Boston Clock Tower Hello, world! I've been sort of checked out from the blog thanks to travel, work, travel, work and now some travel (for work.) This week, I'm in Boston attending the first ever Customer Experience Professional Association's Members ...

Powerful Ways to Connect Via Social Media

A few weeks ago I posted this over at 12 Most. After a few interesting conversations regarding how social media has "no ROI" I decided it was time to post it here, too! When I share how I found one ...

4 Ways To Listen

Most people I talk to agree that listening (and hearing) your customers is critical. If you're not listening, you're missing valuable feedback, suggestions and signs of trouble. But how should you do it? I've offered some ideas about questions to ...

Connect Jeannie's Brain Directly to Your Inbox.

Get weekly insights & tips to make your day (and your customer’s experience) brighter.