Leveraging the Concept of G.L.U.E. to Improve the Customer Experience

Written by Stan Phelps   Gartner released research that showed by 2016 that 89% of companies will compete mainly on the customer experience they provide. To demonstrate how the experience has grown in importance, that number was 34% back in 2011. The challenge for today’s business is how to differentiate the experience they provide and stand […]

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