Blog & Resources

ROI

5 Killer Mid-Year Review Questions You Need to Ask Now

I hate to break this to you, but we're more than half-way through the calendar year. Have you done a mid-year review yet? This is a critical time to review your goals for this year and check your progress. But ...

Customer Experience ROI: Why Not Investing can Sabotage Your Success

Here's something sort of funny. Whenever I speak to a group or lead a workshop, a few people approach me. These are individuals who pull me aside and say things like: "I get customer experience! I understand why it's so ...

Customer Experience Budgets GROW in 2010 – Are You Investing Wisely?

"As the economy rebounds, companies need to invest in their customer experience or risk falling behind in meeting customers' ever-changing expectations. Their budgets should balance projects that fix problems with the current experience and those that seek to innovate experiences ...

Connect Jeannie's Brain Directly to Your Inbox.

Get weekly insights & tips to make your day (and your customer’s experience) brighter.