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Mobile Innovation Is Not About Your Phone!

What if the future of mobile has nothing to do with the phone in your hand? While "Mobile First" has been the mantra for at least the last few years for most smart companies, it's really only taking off now. ...

Do Your Communication Tactics Undermine Your Intentions?

"Say please!" I say this to my children in a nearly constant refrain. Actually, now that they are pretty good about manners, I typically just give them a Mom glare and the polite words fall out of their mouths. But ...

Blast from the Past – Have Some Fun with Customers

I"ll be back next week, until then, enjoy this blast from the past: It's Friday, so I was thinking about something a little more fun. I always appreciate when companies are willing to have a little fun with me as ...

Have Some Fun with Customers

It's Friday, so I was thinking about something a little more fun. I always appreciate when companies are willing to have a little fun with me as a customer. It lightens the relationship, making it feel more familiar, comfortable and ...

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