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Do Your Communication Tactics Undermine Your Intentions?

3 Comments / Align Organizational Vision & Goals, Create a Customer-Centric Culture / Jeannie Walters, CCXP, CSP

“Say please!” I say this to my children in a nearly constant refrain. Actually, now that they are pretty good about manners, I typically just give them a Mom glare and the polite words fall out of their mouths. But they have also learned that these words matter not because of the words themselves, but

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