Blog & Resources


What is the Meaning of Quality to Customers?

Quality is an interesting word. We toss it around when discussing products, describing them as "high quality" or lacking it altogether. But what really is the meaning of quality? According to the dictionary, here is the definition. character with respect ...

Speed Or Quality? Or Door # 3?

In this week's CXO Twitter chat hosted by Vivisimo, there was an interesting strong debate discussion regarding Speed v. Quality. Are they mutually exclusive? (By the way, if you are interested in Customer Experience Optimization and on Twitter, join us for this ...

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