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3 Big Themes from the Most Dedicated CX Experts in the World

The Customer Experience Professionals Association (CXPA) 2018 Insight Exchange offered CX experts and professionals of all kinds, various titles and comfort levels a few days to learn, connect and get inspired. I was there among them, wearing my CXPA volunteer ...
cx experts

Making the Most of #SXSW: How to Prep Like a Boss!

This will be my tenth journey to Austin for the South By Southwest Interactive Conference (SXSW) in March. It's a crazy few days of social media, digital marketing, internet rock stars and barbecue. Whether you've been many times like me or are just heading ...

5 Reasons Never to Miss SXSW Interactive

I’ve noticed a lot of blogs and articles and general gripes lately about why SXSW Interactive has jumped the shark. It’s fashionable to post emphatically about how there’s no appeal to the massive conference tackling digital and interactive trends each March. ...

10 Ways Customer Experience Rocks Your World

The following is a best of 360Connext post. Times have changed. A few years ago, I would utter the phrase "customer experience" and get the strangest looks from people. Today, there is much head nodding. People get what it means ...

Customer Experience Conference Events to Make You a CX Leader

Hello, Everyone! Jeannie is prepping for travel to an intensive workshop with a client. So exciting! But the schedule is really tight, so I told her to take the morning off to get ready and commandeered the blog ;-) I ...

Your Email Subscriptions Can Destroy Real Connections

Email marketers are following terrible advice. This seems to be the case as I keep seeing the same thing over and over and over again. Many of us who make it a point to network, exchange business cards and contacts ...

SXSW 2014: 3 Vital Lessons about Customer Expectations

After four days exploring topics, trends and margaritas at South By Southwest Interactive Festival in Austin, Texas, I'm starting to pull apart the trends which rose to the surface. From my perspective, there was no total trend like there has ...

Without Personalization, Social Networking is Not Social

We've come a long way with social networking In the past few years, social networking has really taken off!  Use of social media is quickly becoming mainstream communication. It is great to see so many people getting connected in ways ...

Not Hiring? Helping Job Seekers Connect is No Skin Off Your Back

The job market may be getting better, but it’s not great yet. I don’t know about you, but I still know quite a few people looking for work. I've had so many inquiries, I eventually had to really create a ...

Event Navigation

Sometimes things just present themselves. As we announced our theme for the month of June was findability - a critical component to the customer experience - a few of us attended various conferences and noticed something. Event navigation - the ...

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