What would success look like in a year? Let’s imagine a year from today… Customers are happier than they’ve ever been, and you know that because their feedback shows it Employees are engaged in not just the idea of customer experience, but in their role as an important part of it Leaders are working closely …
Your 2023 Customer Experience Plan: Strategies, Videos, & Resources Read More »
Leaders come to me with similar challenges again and again when it comes to customer experience. They are often assigned a CX leadership role without much more than a vague job description and audacious goals like “move the needle” on customer loyalty and “create a superior customer journey for every customer, every time.” These goals, …
Certified Customer Experience Professional (CCXP) Jeannie Walters shows how to set up a customer journey mapping program for success, introduces tools and techniques to execute the journey mapping process, and explains how to go deeper to test your understanding and take action. Disclosure: This item uses an affiliate link to Linkedin Learning.
Listen to this article How Do Great Brands Deliver a Consistent Customer Experience? Some brands deliver consistently delightful experiences for customers like magic. Other brands seem to base the experience on which employee answers the call. How can some brands get it so right, so consistently? And others get it so wrong because there is …
Why a CX Mission Statement Matters — And How to Create One Read More »
