[Experience Action Podcast] Your CX Library
Is your bookshelf begging for some enlightening CX literature? Ready for some compelling reads that will amp up your customer experience game?
Featured – Get Started with CX
Building A Foundation For Better Customer Experiences
Learn about five foundational elements for creating intentional customer experiences, including the importance of a CX Mission Statement.
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[LinkedIn Learning] Customer Experience (CX) Foundations
Certified Customer Experience Professional (CCXP) Jeannie Walters outlines foundational skills in key CX areas, like how to: identify your organization’s strategic vision for your customers; leverage tools, best practices, and techniques to deliver on your CX vision; achieve competitive advantage with superior customer experience. Disclosure: This item uses an affiliate link to Linkedin Learning.
Your 2023 Customer Experience Plan: Strategies, Videos, & Resources
What would success look like in a year? Let’s imagine a year from today… Customers are happier than they’ve ever been, and you know that because their feedback shows it Employees are engaged in not just the idea of customer experience, but in their role as an important part of it Leaders are working closely …
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The 3 Commitments of Customer Experience
Leaders come to me with similar challenges again and again when it comes to customer experience. They are often assigned a CX leadership role without much more than a vague job description and audacious goals like “move the needle” on customer loyalty and “create a superior customer journey for every customer, every time.” These goals, …
[LinkedIn Learning] Customer Experience: Journey Mapping
Certified Customer Experience Professional (CCXP) Jeannie Walters shows how to set up a customer journey mapping program for success, introduces tools and techniques to execute the journey mapping process, and explains how to go deeper to test your understanding and take action. Disclosure: This item uses an affiliate link to Linkedin Learning.
Why a CX Mission Statement Matters — And How to Create One
Listen to this article How Do Great Brands Deliver a Consistent Customer Experience? Some brands deliver consistently delightful experiences for customers like magic. Other brands seem to base the experience on which employee answers the call. How can some brands get it so right, so consistently? And others get it so wrong because there is …
Why a CX Mission Statement Matters — And How to Create One Read More »
