Blog & Resources

CXPA

3 Big Themes from the Most Dedicated CX Experts in the World

The Customer Experience Professionals Association (CXPA) 2018 Insight Exchange offered CX experts and professionals of all kinds, various titles and comfort levels a few days to learn, connect and get inspired. I was there among them, wearing my CXPA volunteer ...
cx experts

5 Top CX Trends For Survival in the Age of the Customer

The way we create and deliver customer experiences is constantly evolving in this rapidly changing space. Keeping up with customer experience trends is now an essential part of running a successful business. It's moving from a "nice to have" to ...
customer experience trends

How Do Smart Leaders Create the Best Experiences?

In many ways, customer experience is still a new phenomenon. Ok that's not really accurate, of course. Your customers have experiences with you, and judge their relationship with your brand based on how they feel about those experiences, whether you ...

5 Top Challenges CX Pros are Tackling Today

I'm lucky to have some conversations with smart people all across my industry. Thanks to a gathering of some Chicago Customer Experience Professional Association members and guests recently, my brain swirled with what could be next for customer experience. I ...

10 Ways Customer Experience Rocks Your World

The following is a best of 360Connext post. Times have changed. A few years ago, I would utter the phrase "customer experience" and get the strangest looks from people. Today, there is much head nodding. People get what it means ...

The Value of Customer Experience

What's the value of customer experience? It's an interesting question. Whether by your customers or from within your organization, the value of customer experience can be measured in so many ways. Value to customers As customers, we are aware when ...

4 Challenges About Leading Customer Experience Initiatives

The following is a Best of 360Connext post. At the inaugural Customer Experience Professionals Association (CXPA) event for customer experience practitioners in October of 2011, a few messages rose to the top. There were several days of very interactive and powerful ...

Stay Ahead with an Honest Exchange of Customer Experience Insight

I'm spending some time in hot and stormy Atlanta this week. It's the fourth annual Customer Experience Professionals Association Insight Exchange, where CX professionals from all sorts of industries come together to share stories, showcase best practices and in general ...

Rackspace Gets Fanatical About Customer Experience

Ben Hart, Senior Director of Customer Loyalty at Rackspace, was the Keynote Speaker for the Customer Experience Professionals Association (CXPA). Rackspace is a $1.3 Billion hosting company that is the # 1 specialist in the hosting and cloud computing industry. ...

How eBay is Unlocking The Customer Journey

During the Customer Experience Professionals Association (CXPA) Member Insights Exchange, one of the breakout sessions was a presentation by Brian Bolten, Vice President/Director, Engagement Strategy of True Action, an Ebay company. The focus: how to create personalized journeys by understanding ...

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