Blog & Resources

customer rewards

Why New Customer Rewards Stink For The Rest Of Us

Do we live in a throwaway culture? Probably. It feels that way to loyal customers sometimes, thanks to customer rewards reserved for those walking in the door. Those shiny, new customers get all the perks, not the old dusty ones ...

3 Ways Customer Advocacy Is Changing

Customers WANT to advocate for you if they love you. Just recently, I was chatting with a reporter about companies that create experiences so great, customers line up to spread the word about them. I mentioned one of my favorites, ...

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